Return Policy
Your satisfaction is our priority - quality guarantee on all wholesale orders
Quality Defects
Full refund or replacement for manufacturing defects
30-Day Window
Returns accepted within 30 days of delivery
Pre-Approval Required
Contact us before returning any products
Eligible Returns
We accept returns for the following reasons:
Manufacturing Defects
Products with stitching errors, material flaws, or quality issues
Incorrect Items
Wrong products, sizes, or colors shipped due to our error
Damaged in Transit
Products damaged during shipping (must be reported within 48 hours)
Significant Quality Issues
Products that do not meet agreed specifications or quality standards
Non-Returnable Items
The following items cannot be returned:
Custom/Personalized Orders
Products with custom logos, designs, or specifications (unless defective)
Used or Worn Products
Items that have been used, washed, or show signs of wear
Clearance/Sale Items
Products purchased at discounted or clearance prices (unless defective)
Orders After 30 Days
Returns requested more than 30 days after delivery
Return Process
To initiate a return, follow these steps:
- Contact Us - Email our customer service team with your order number, reason for return, and photos of the issue (if applicable)
- Receive Authorization - Wait for return authorization (RMA) number and instructions from our team
- Package Items - Securely package the products in original packaging with all tags and labels intact
- Ship Return - Send the package to the address provided with your RMA number clearly marked
- Receive Refund - Once we receive and inspect the return, we'll process your refund or replacement within 5-7 business days
Refund Methods
Approved returns will be refunded via:
- Original payment method (credit card, wire transfer, etc.)
- Store credit for future orders (if preferred)
- Product replacement at no additional cost
Shipping costs are non-refundable unless the return is due to our error or product defect.
Quality Guarantee
We stand behind the quality of our products. All socks undergo rigorous quality control before shipping. If you receive defective products, we will replace them or provide a full refund at no cost to you. Your satisfaction is our top priority, and we're committed to resolving any issues quickly and fairly.
Need to Return an Order?
Contact our customer service team to initiate a return or discuss any quality concerns.
Contact Customer Service